Careers

Tier 1

Permanent

Location- Taguig

Mid to Night Shift

Job Description

  • Customer Care Agent (Tier 1)​’s main responsibility is to resolve issues and incidents filed by our customers (internal and external) on a factual, timely and professional manner. They will be assessing all support tickets filed through the system (Zendesk) and ensuring it is being actioned and completed within the SLA.
  • They will proactively check the health and status of each ticket and escalate issues with diligence as required. Since they are the first point of contact with Customers who have inquiries and issues.
  • Customer Care Agents are also expected to be proactive in tracking the most raised issues and providing feedback to SpinifexIT internal partners to expedite the creation of a fix or resolution.

Interested candidates may send their resumes to info@joeriley.com.ph 
or Call us at (02) 571-8052