Careers

Test Lead

 

Permanent

Location – Makati

Morning Shift

 

Job Description

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

 

People Leader Role: No

 

Key Accountabilities:

Individual Accountabilities:

• Responsible for seamless functioning of technology and applications for the benefit of internal and external users

• Assists with resolution of issues surfaced by support analysts

• Resolves technical issues and record transactions via ticketing system

• Promotes persistent issues to Engineers and Architects where necessary

• Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users

• Create and maintain script libraries to triage most common issues

• Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships

• Escalates persistent issues to engineers and architects where necessary

• Proactively makes suggestions for improvements based on understanding of availability SLA

• Platform: Focuses on configuring platform to enable software development

• Infrastructure: Focuses on configuring infrastructure to support platform

• Software: Focuses on configuring software to enable application development

• Maintains catalogue of scripts and solutions

• Monitors usage, load and SLA to proactively design solutions

• Advises on complex technical issues involving configuring, provisioning and maintaining software/platform

• Deep business acumen, implements new processes to enhance value proposition

• Has positive impact to specific organizational entities & has some understanding of the nature of the impact

• Usually a top contributor to team’s success

 

 Job Requirements:

• Business acumen, ability to relate activities to company business model

• Strong knowledge of object and data models; understanding of fields and attributes

• Strong ability to configure and resolve issues

• Understanding of user interfaces, ability to modify templates

• Sees actions partly in terms of longer-term goals

• Understands the corporate climate & culture

• Strong knowledge of the business

• Mentors Support Analysts

• Seeks coaching from experts

• Attends advanced training sessions and is certified on multiple domains of expertise

• Demonstrates all core skills, and good interpersonal skills for the role

• Good working and background knowledge of area of practice

• Use and combine knowledge of the discipline and the market to formulate the right approach

• Fit for purpose, though may lack refinement

 

Interested candidates may send their resumes to info@joeriley.com.ph 
or Call us at (02) 571-8052