Careers

Manual Tester

Permanent

Location – Makati

Morning Shift

 

Job Specific Accountability:

▪ Creates and maintains script libraries to triage most common issues

▪ Monitors and reports persistent platform issues to enable Technical Product Owner to manage vendor relationships

▪ Escalates persistent issues to engineers and architects where necessary

▪ Proactively makes suggestions for improvements based on understanding of availability SLA

▪ Designs materials and processes to educate users on software / platform components

▪ Educates users on data/object model and monitoring/enhancing data flow

▪ Maintains templates to enable consistent user interface

▪ Proactively identifies opportunities for improvement and automation

▪ Contextualizes persistent software issues to enable Technical Product Owner to manage vendor relationship

▪ Provides on-site or remote support to users of software

▪ Defines and plans for enhancement/upgrade rollouts

▪ Maintains documentation on issues with specific software

▪ Collects information on service improvement opportunities

▪ Platform Technical Analyst: Focuses on configuring platform to enable software development

▪ Infrastructure Technical Analyst: Focuses on configuring infrastructure to support platform

▪ Software Technical Analyst: Focuses on configuring software to enable application development

 

Knowledge and Skills:

▪ Business acumen, demonstrated understanding of core business processes and knowledge of the appropriate implementations to achieve those aims efficiently

      and at high service levels

▪ Proficient at scripting, maintaining script catalogues and improving script efficiency

▪ Strong ability to configure components and resolve issues

▪ Passion for customer service excellence

▪ Experience implementing and troubleshooting enterprise software solutions

▪ Ability to critically assess user requirements and recommend appropriate implementations

▪ Collaborative attitude, willingness to work with team members

▪ Constantly learns from both success and failure

▪ Good organizational and problem-solving abilities that enable you to manage through creative abrasion

▪ Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

General Accountabilities:

▪ Contributes to catalogue of scripts and solutions

▪ Resolves moderately complex issues with software/platform components

▪ Advises on moderately complex issues relating to configuring, provisioning and maintaining software/platform components

▪ Strong business acumen, enhances

  

Interested candidates may send their resumes to info@joeriley.com.ph 
or Call us at (02) 571-8052