Careers

Customer Service Representative I (SPANISH)

Permanent

Location – Pasig

Night Shift

 

 Job Descriptions

• Process all forms of customer’s orders (fax, phone, email and chat).

• Provide customer with price and availability of clients products and other brands as assigned.

• Process all requests (for order maintenance) on cancellations, delays, accelerations/expedites and quantity changes.

• Make direct contact with company operational personnel to address urgent expedite requirements.

• Monitor and schedule order releases and customer request dates.

• Manage all open backorders to ensure correct and timely release for shipping.

• Generate open order reports and send to customers to inform about order status.

• Coordinate payments and payment terms.

• Prepare pro forma quotes for cash-in-advance customers.

• Contact carriers and/or Logistics group to get freight rates for same day shipments and for pro forma quotes.

• Prepare necessary documents (Release Notice, PU, etc) for proper processing of shipments.

• Coordinate all Florence international shipments with customers and Distribution group.

• Coordinate shipping and export issues (short-shipments, claims as well as company requests).

• Manage account of assigned distributors as primary contact and also perform as backup (secondary contact) to co-CSR in his region and across other regions within

   the department.

• Work with outside sales concerning ‘miscellaneous customers’ on quotes and brand authorization for specific products.

• Accountable for retaining all transaction records.

• Logs all transactions in the CRM tool attaching all corresponding emails and other documents.

• Responsible for complying with all International Trade and Compliance policies, as applicable to the Department.

 

Other Responsibilities:

Work of others:

• Backup for each CSR of his region and each CSR in the team.

Money:

• Must avoid errors resulting to costly returns, and/or loss of sales or shipments.

Property:

• Responsible for the use of Computer, Avaya (phone), Headset, fax machine/copier, printer, catalogs

Information:

• Customer’s account information must not be divulged to competitors and/or other unintended parties.

• Internal communications/information must not be divulged to customers and/or other unintended parties

 

Decision-making:

• With the set guidelines, the CSR can determine and do cancellation of orders should the customer request so.

• Shipping replacement orders prepaid (free freight).

• Referring non-distributor customer to a specific authorized distributor.

Dimensions

Consequence of Error:

• Must avoid errors resulting to costly returns, and/or loss of sales or shipments.

Interested candidates may send their resumes to info@joeriley.com.ph 
or Call us at (02) 571-8052